PRIVACY POLICY

Effective Date: August 7, 2026


1. Introduction


Pristine Custom Concrete LLC (“Pristine Custom Concrete,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.


This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request an estimate, submit a form, schedule a consultation, communicate with us, or use our services.


This Privacy Policy applies to information collected through:


  • Our website at https://www.pcconcretemn.com/
  • Website forms
  • Phone calls
  • Email communications
  • SMS and text-message communications
  • Estimates, appointments, projects, and customer interactions


2. Information We Collect


We may collect information you provide directly to us as well as information collected automatically when you use our website.


Personal Information


Personal information we may collect includes:


  • Name
  • Email address
  • Telephone or mobile number
  • Property or project address
  • Billing or mailing address
  • Information about your concrete project
  • Project dimensions, descriptions, photos, or specifications
  • Estimate and appointment preferences
  • Communications you send to us
  • Customer and project records
  • Payment or transaction information
  • Any other information you voluntarily provide


Automatically Collected Information


When you visit our website, certain information may be collected automatically, including:


IP address

  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Dates and times of visits
  • Referring website or source
  • General geographic location
  • Website interactions
  • Cookie and analytics information


We may use this information to operate, secure, analyze, and improve our website and services.


3. How We Use Information


We may use information we collect to:


  • Respond to inquiries
  • Provide project estimates
  • Schedule consultations and appointments
  • Communicate about requested concrete services
  • Confirm appointments and provide project updates
  • Provide customer support
  • Process transactions
  • Maintain customer and project records
  • Improve our website and services
  • Detect fraud, misuse, or security issues
  • Comply with legal and regulatory obligations
  • Protect our legal rights
  • Send SMS messages when appropriate consent has been provided


4. SMS and Text Messaging


When you voluntarily provide your mobile number and consent to receive text messages, Pristine Custom Concrete LLC may send conversational and informational SMS messages concerning:


  • Service inquiries
  • Estimate requests
  • Appointment scheduling
  • Appointment confirmations and reminders
  • Project scheduling
  • Crew arrival updates
  • Project updates
  • Questions regarding requested services
  • Customer support
  • Follow-up communications related to your project


Message frequency varies depending on your inquiry, appointment, project, and interactions with us. Message and data rates may apply.


You may unsubscribe from SMS messages at any time by replying STOP. After opting out, you may receive one final message confirming your unsubscribe request.


Reply HELP for assistance. You may also contact us at +1 507-512-3681 or PristineCustomConcrete@gmail.com.

Consent to receive SMS messages is not a condition of purchasing any goods or services.


We do not sell, rent, or share SMS consent records or mobile telephone information with third parties or affiliates for their own marketing or promotional purposes.


No mobile information will be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.


Mobile information may be disclosed only to service providers that assist us in operating our communications systems, when necessary to provide requested services, or when required by law. Such providers may use the information only to perform services on our behalf.


5. Information Sharing


We do not sell personal information.

We may disclose information in limited circumstances.


Service Providers


We may provide information to trusted vendors that perform services on our behalf, including:


  • Website hosting
  • Customer relationship management
  • Appointment scheduling
  • Telephone and SMS communications
  • Email delivery
  • Payment processing
  • Website analytics
  • Data storage and security
  • Accounting or administrative services


These providers are authorized to use personal information only as necessary to perform services for us.


Employees and Contractors


Information may be shared with employees, subcontractors, suppliers, or project personnel when reasonably necessary to prepare an estimate, schedule work, obtain materials, complete a project, or provide customer service.

SMS consent and mobile information will not be shared with these parties for their independent marketing or promotional purposes.


Legal Requirements


We may disclose information when reasonably necessary to:


  • Comply with applicable laws, regulations, court orders, or legal processes
  • Respond to lawful government requests
  • Protect our rights, property, customers, or others
  • Investigate fraud, security incidents, or unlawful activity
  • Enforce our agreements and policies


Business Transfers


Information may be transferred as part of a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.


Mobile information and SMS consent will not be transferred to third parties or affiliates for their marketing or promotional purposes.


6. User Rights and Choices


  • Depending on applicable law, you may have the right to:
  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Withdraw previously provided consent
  • Opt out of SMS communications
  • Manage or disable cookies
  • Ask questions about how your information is used


To submit a privacy request, contact us using the information below.


We may retain information when reasonably necessary to provide services, maintain business and project records, resolve disputes, enforce agreements, or comply with legal obligations.


7. Cookies and Tracking Technologies


Our website may use cookies and similar technologies to:


  • Maintain website functionality
  • Remember user preferences
  • Understand website traffic
  • Measure website performance
  • Diagnose technical issues
  • Improve the user experience
  • Understand how visitors find and use our website


You may configure your browser to reject or delete cookies. Disabling certain cookies may affect website functionality.


Third-party analytics or website-service providers may collect information according to their own privacy policies.


8. Data Security


We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.


However, no internet transmission or electronic storage method can be guaranteed to be completely secure.


9. Third-Party Links


Our website may contain links to third-party websites or services.


Pristine Custom Concrete LLC does not control and is not responsible for the privacy practices, security, content, or availability of third-party services.


We encourage you to review the privacy policies of third-party websites before providing personal information.


10. Children’s Privacy


Our website and services are not directed toward children under 13 years of age.


We do not knowingly collect personal information directly from children under 13.


If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.


11. Policy Updates


We may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal obligations.

Updated versions will be posted on our website with a revised effective date.


12. Contact Information


Questions, concerns, or requests regarding this Privacy Policy may be directed to:


Pristine Custom Concrete LLC

607 22nd St NE, Rochester, MN


Primary Service Area: Rochester, Minnesota and surrounding areas

Website: https://www.pcconcretemn.com/

Email: PristineCustomConcrete@gmail.com

Primary Phone: +1 507-512-3681

Secondary Phone: +1 507-735-0259